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FREQUENTLY ASKED QUESTIONS

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Returns, Refunds, Exchanges

usehosanna.com return policy

Our return policy in our terms and conditions stipulates that we do not accept returns or refunds for reasons related to personal preferences, such as selecting the wrong size or color or simply changing your mind. However, if you receive a damaged product or there is a manufacturing error, you are eligible for a free replacement or refund if you contact us within 7 days of product delivery. Please use the “submit issue” form and provide a clear photo showing the problem. Keep in mind that any item returned without prior authorization will not be eligible for refund or exchange.

usehosanna.com exchange policy

As a print-on-demand company, we do not support exchanges for reasons like selecting the wrong size or color. Each product is made on-demand and shipped immediately after ordering, so exchanges based on personal preferences are not feasible. However, if you receive a damaged product or there is a manufacturing error, you can request a free replacement within 7 days of product delivery by contacting us and providing clear photos of the issue. For further information, please refer to our terms and conditions.

Return label

We do not provide return labels for returns or exchanges based on personal preferences, such as selecting the wrong size or color or changing your mind. However, if you need to return a damaged product or request a replacement due to a manufacturing error, please contact us within 7 days of product delivery, and we will provide instructions on how to proceed with the return or replacement process.

Refund

Refunds are only issued in the case of receiving a damaged product or experiencing a manufacturing error. If you contact us within 7 days of product delivery and provide clear photos of the issue, we will offer a refund or free replacement. Refunds for reasons related to personal preferences, such as selecting the wrong size or color or changing your mind, are not supported. Additionally, any item returned without prior authorization will not be eligible for a refund.